General Terms and Conditions

These Terms and Conditions describe the rules for using Alfobet Casino and the relationship between us and you as an account holder. Please read them before registering or using the platform. By creating an account and continuing to use our services, you agree to follow these terms and any rules that apply to a particular game, bet or promotion.

Account responsibilities

You are responsible for keeping your account details accurate and up to date, including your contact information. Keep your password private and tell us promptly if you believe someone else has accessed your account. You must not allow another person to use it or open an account on someone else's behalf.

We may ask you to verify your identity, address or payment method. Please provide genuine documents when requested. We may restrict activity or suspend an account while we complete checks or investigate a possible breach of these terms.

Eligibility requirements

You must be at least 18 years old and legally permitted to use the relevant services from your location. You may hold only one Alfobet Casino account. We may refuse registration or restrict access where we cannot confirm eligibility, identity or other information needed to operate your account.

Acceptable platform use

Use the platform for your own lawful activity. You must not attempt to interfere with games, betting markets, payments or other users' accounts. Fraudulent activity, misuse of promotions, false information and attempts to bypass account limits are not permitted.

Please use the platform responsibly and make use of available account controls where needed. We may review account activity and take proportionate action, including limiting or closing an account, if we reasonably believe these rules have been broken.

Bonuses and promotions

Promotions may have separate eligibility rules, wagering requirements, game restrictions and expiry conditions. Check the terms shown with each offer before taking part. Unless an offer says otherwise, promotions cannot be combined or transferred to another account.

We may withhold or remove a bonus where its conditions have not been met or where we reasonably identify misuse. Any decision affecting deposited funds or withdrawals will be handled separately and in line with the applicable terms.

Deposits and withdrawals

Use a payment method that belongs to you. Available methods, transaction limits and any applicable charges will be shown in your account or during the payment process. Deposits must not be used solely to move money through the platform.

Before processing a withdrawal, we may carry out identity, payment and account activity checks. A withdrawal may be delayed if we need further information or if a transaction requires review. You can contact us if you need an update on a pending request.

Disputes and complaints

If you disagree with an account decision, payment outcome or the settlement of a bet, contact our support team with the relevant details. We will review the information available and respond through our complaints process. If your complaint remains unresolved, we will explain any further steps available to you, including external review where applicable.

Changes to these terms

We may update these terms to reflect changes to our services, operating requirements or the way accounts are managed. The current version will be available on the platform, and we will notify you of material changes where appropriate. If you do not agree with an update, you should stop using the services and contact us about closing your account.