Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with Alfobet Casino. We take your privacy seriously and set out below the types of data we process, why we need it and how you can manage your information. This page applies to our online services and any related account activity.
Types of data we collect
Personal data
When you create an account or contact us we collect personal information such as your name, date of birth, email address, contact telephone number and postal address. We also collect identity documents and payment details when verification or withdrawals are required. Account login credentials are stored so you can access our services.
Technical data
We collect device and connection information, including IP address, browser type, device identifiers, operating system, and pages visited. This technical data helps us deliver the service, detect fraud and improve performance and security.
Transactional and activity data
We record transactional data including deposits, bets, wins, losses and withdrawal history. We also keep records of your interactions with games, promotions and customer support enquiries to maintain your account and comply with verification checks.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud, and provide customer support. Transactional data is used for accounting, dispute resolution and to monitor responsible gambling tools. We may use anonymised or aggregated data for analysis to improve services and detect patterns.
Data protection practices
We protect your information using appropriate organisational and technical measures, such as encryption in transit and at rest, access controls and regular security reviews. Access to personal data is limited to staff and service providers with a legitimate need to perform their duties. We retain data for as long as necessary to fulfil the purposes described and to comply with legal or regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login and improve site functionality. Analytic cookies help us understand site usage and performance. You can manage cookie settings using your browser controls or via our cookie preferences tool on the site. Disabling certain cookies may affect functionality.
User rights
You have the right to request access to the personal information we hold about you, request correction of inaccuracies, request deletion where lawful, and object to or restrict certain processing. You can also withdraw consent where processing is based on consent. For data portability requests we will provide a machine-readable copy of information you supplied where applicable.
Access, correction and deletion
To exercise your rights or update your details please contact our support team using the account support options in your dashboard. We will respond to requests within a reasonable timeframe and may require identity verification before acting on sensitive requests to protect your account and prevent fraud.
Information sharing and third parties
We share information with payment processors, identity verification providers, fraud prevention services and trusted third-party suppliers who support our service. These parties process data on our behalf under contract. We may also disclose information where required by law or to protect the security of our users and systems.
Privacy policy updates
We review this policy periodically. When material changes are made we will post an updated version on the site and notify account holders as required. Continued use of our services after changes indicates acceptance of the updated policy.