Responsible Gambling at Alfobet Casino

We are committed to safer gambling and to helping every player keep control. Our aim is to make sure play remains a positive, voluntary activity by providing clear information, practical tools and easy access to support. If you ever feel your play is becoming risky, we encourage you to use the controls below and to contact an adviser for confidential help.

Our player protection principles

We take a proactive approach to player safety. We monitor account activity for signs of harm, protect vulnerable customers and intervene where necessary. We respect privacy while acting quickly to limit risk, and we will always prioritise safety over commercial interests. Our customer support team is trained to handle safer gambling enquiries with sensitivity and discretion.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits from your account. Limits take effect immediately or at the next reset period depending on the change selected. Reducing limits is immediate; increases may be subject to a short cooling-off period.

Loss limits

Loss limits let you cap how much you can lose over a chosen timeframe. Use loss limits to keep wagering within a budget and reduce the chance of chasing losses.

Time limits and reality checks

Set session time limits and receive reality check reminders at intervals you choose. You can opt into automatic session logout and on-screen prompts that show time played and recent spending. These tools help you manage how long you play and avoid extended sessions.

Account breaks and cool-off periods

Short-term cool-offs let you take a break for 24 hours up to several weeks. A cool-off reopens automatically at the end of the period. These are useful when you need a temporary pause without fully closing your account.

Self-exclusion

If you need a longer break, self-exclusion closes your account for a defined period and removes you from marketing. Options include medium-term exclusions and permanent exclusion. To self-exclude, contact our support team via live chat or the account responsible gaming area and we will explain the steps and confirm the exclusion.

Signs of problematic behaviour

Common indicators include: chasing losses, spending more than intended, hiding activity from family, borrowing to gamble, neglecting responsibilities or experiencing anxiety about play. If you spot any of these signs in your own behaviour or someone else’s, we encourage prompt use of the tools above and contacting support.

Tips for maintaining control

Set a personal budget before you play, use deposit and loss limits, schedule regular breaks, avoid gambling when upset or under pressure, and keep track of time spent. Treat entertainment spend like any other leisure budget and never gamble with money you need for bills.

Professional help and support organisations

If you need specialist help, organisations in the UK include GamCare, GambleAware, GamStop and the National Gambling Clinic. These services provide confidential advice, self-assessment tools and treatment options. If you want a referral or support in contacting them, our team will assist you in confidence.